RISK LOG - extract (Customer Portal Migration)
Generated: 2026-05-19

R-12  Data migration volume larger than estimated
      Likelihood: Medium  Impact: High
      Owner: Platform team
      Mitigation: dry-run migration scheduled w/c 18 May. Rollback plan documented.

R-15  Integration testing timeline
      Likelihood: High  Impact: High
      Owner: TBC
      Note: vendor readiness date is not yet confirmed against the published
      go-live. Potential clash. Needs escalation.

R-18  Support team training not complete
      Likelihood: Medium  Impact: Medium
      Owner: Support lead
      Mitigation: training sessions booked, but two staff on leave until 28 May.

R-21  Customer comms already sent
      Likelihood: -  Impact: High
      Note: external date commitment limits flexibility to move go-live.